Patient Info
BEFORE YOUR VISIT
If you are ready to experience dentistry differently, give us a call or request an appointment on our website and we will get you started. One of our fabulous coordinators will gather the information needed to schedule your first visit with us and answer any questions you may have.
We will send you a follow up email to fill out your new patient forms online so we can receive and review them before your appointment. For your convenience, we will send you appointment reminders and confirmations via text and/or email. We do kindly require that you confirm your appointment to maintain the reservation.
your first visit
Many patients tell us the first thing they notice when they walk into Smile Today is that it doesn’t feel or even smell like a typical dental office. That’s intentional. We’ve thoughtfully created a calming, comfortable space so you can feel at ease from the moment you arrive.
Your first visit begins with a conversation about your overall health and your goals for your smile. We take time to get to know you, not just your teeth.
Your comprehensive exam includes:
• Oral cancer screening
• Periodontal (gum health) evaluation
• Radiographs and intraoral photos
• A gentle, tooth-by-tooth assessment
Our hygienist will provide a professional cleaning or, if needed, begin periodontal therapy to support gum health. We’ll also guide you through personalized home-care techniques so you feel confident maintaining your smile between visits.
We believe in clear communication and education. You’ll receive a full understanding of your dental health, how it connects to your overall wellness, and plenty of time to ask questions — about your teeth, your smile, or anything on your mind.
Before you leave, we’ll review a customized treatment plan designed around your goals, lifestyle, and budget.
Our hope is that you leave feeling informed, comfortable, and excited about your smile journey with us.
Insurance
We accept most major PPO dental insurance plans.
Financial policy
We understand that every patient has different financial needs.
Membership Plan
Our membership plan offers discounts and benefits with just one yearly fee.
Insurance
We participate with and accept many major PPO dental insurance plans. If you’d like to know whether we are in-network with your specific plan, simply give us a call and our team will be happy to check for you.If we are out-of-network, you are still very welcome in our practice. We gladly submit claims on your behalf so you can receive any benefits your plan allows.
Understanding Dental Insurance
Dental insurance can be confusing and works very differently from medical insurance. We do our best to help you make sense of it.
Your insurance policy is a contract between you and your insurance company. Your benefits are determined by the plan your employer selects, not by our office. Even having dental insurance does not guarantee payment for all procedures.
How We Help
As a courtesy, our office will:
• Gather coverage information when available
• Submit pre-treatment estimates upon request
• File claims on your behalf
• Provide narratives or appeals when appropriate
Because insurance plans can change, we always recommend contacting your insurance carrier or employer for the most accurate details about your benefits.
Common Insurance Basics
Deductible
Many plans require a deductible (often $50–$100) before benefits apply.
Coverage Categories
Plans typically pay a percentage toward:
Preventive care (cleanings, exams)
Basic care (fillings)
Major care (crowns, bridges)
Annual Maximum
Most plans have a yearly limit. Once reached, insurance will not pay until the plan renews. Waiting for benefits to renew can sometimes allow dental problems to worsen.
Payments & Claims
We provide an estimate of your expected portion at the time of service and submit claims for you. Insurance processing typically takes 3–6 weeks.
Your insurance company will send you an Explanation of Benefits (EOB) showing how your claim was processed. If they deny or reduce payment, we are happy to help review the reason and explore an appeal when possible. However, the patient remains responsible for all treatment costs.
We’re Here for You
We know dental insurance can feel frustrating. Our team is always happy to help you understand your benefits and guide you through the process. Our focus is always on what is best for your health and your smile.
Financial and office policies
We understand that every one has different financial needs. We will work with you to find a solution that enables you to get the dental care you need, with or without insurance.
Before treatment is performed, we will discuss treatment and financial options. This will help you to fully understand your dental treatment, what to anticipate in fees and allow you time to make the necessary financial arrangements.
We accept cash, check, all major credit cards and also CareCredit, a healthcare credit card that can offer zero interest payments.
A $50 deposit is required to reserve appointments for treatment. It is very important that we hear from you if you are not able to make your appointment for any reason. You will receive multiple requests to confirm your appointment via text and email. In the event we do not get a confirmation from you, we may assume that you are unable to keep the appointment and give your appointment time to another patient in need.
If you do not provide us with at least 48 hours notice to cancel your appointment or do not show up for a scheduled appointment, you will be responsible for a $50 cancellation charge. If you arrive more than 20 minutes late for an appointment, you may also be subject to the cancellation charge.
Membership plans
No insurance? No problem!
Our patients are our top priority and it is our hope to accommodate your every need. We already offer evening and weekend hours, state of the art technology, a comfortable environment, and an amazing Smile team. With the addition of an In-Office Dental Membership Plan we hope to offer you an affordable way to achieve and maintain the healthy, beautiful smile you deserve even if you do not have dental insurance. With just one low annual enrollment fee, you will get a significant number of benefits and discounts.
Unlike traditional insurance, our membership plan offers:
- No annual deductibles or maximums
- No pre-authorizations
- No waiting period
- No claim or coverage denials
- No exclusions due to pre-existing conditions
- Coverage regardless of employer and employment status
Membership benefits include:
- 2 Preventive care appointments which includes:
- Examination and checkup radiographs
- Intraoral photographs
- Periodontal evaluation
- Professional dental cleaning*
- Oral cancer screening
- Oral hygiene instructions
- Professional fluoride treatment
- 30% Savings on all dental treatment, including cosmetic smile transformations (exclusions – Clear Aligners, Whitening, and Injectables (Filler and Botox))
- 2 Complimentary emergency examinations and necessary radiographs
- Complimentary sealants for permanent molars (for children only)
- ***Additional services may be required in the presence of persistent gingivitis and periodontal (gum) disease and will be provided at a 30% savings for maintenance and 50% savings for SRP (deep cleaning) per quadrant.
Call us with any questions or concerns you may have and to review specific membership guidelines and enrollment fees.